So I am thinking about opening my own little online store. It is nothing huge, just a start! My dream is to have a real store and sell clothing to teens and young adults. This will be my first step. Everyone has to start somewhere and I am thinking about starting here. Please let me know if you like the jewlery. Be honest. I won’t get mad. I am not sure if I will so it’s up to you! Let me know what you guys think!

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All weapons used are the new Rawlings range, but pre-production models, see SFI review for further information.

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PS: Please, please, please encourage your Michaels store to get a price scanner for customer use. The employees seem overwhelmed and customers hate waiting behind a crafter that wants to check a price. (I let two customers go ahead of me before I started, and there was only one register open at 12 noon on Saturday.) Overall my experience when I mention the request for floor scanners to any of the Michaels cashiers is “call corporate… they make all the decisions” Are the bitter… much? Maybe Michaels does not encourage proactive thinking and customer service training needs to be reconsidered. How about customer comment cards.

Anyway, thanks for watching and I hope the Michaels people at the Fletcher Pkwy store got jobs at another store where they will be happier.

The JoAnn’s store down the road was amazing,,, I had to get fabric and the co-workers were friendly, the store was well stocked, but no price scanner…
___________

Here is a copy of the email I sent Michaels and scroll down for the auto reply… do I really feel like they read my email — what do you think?

This is a notification from the Michaels Customer Care Department.

Your Ticket Number 02279789 has been updated.

Call Description: When will you install self-serve price scanners in your
stores? The ones at Target, Wal-Mart and Sears are very handy and if they
were available tension would be eased in the register lines. I frequently
have had items scanned at the register and the scanned price does not match
the sticker price.

I have asked the associates, who are on the sales floor with hand held
price guns, to scan items for me and while one person did scan for me, the
majority of the time I have been told to go to the register and have a
cashier do it. This is an example of consistently poor service in my
opinion.

I have mentioned the installation of customer use scanners to more than one
cashier, at more than one San Diego county location, and found they tell me
to żtell corporateż they make all the decision.ż The attitude I perceive is
the associates in the Michaels retail stores have no real decision making
input and are not encouraged to find better ways to help customers.

I am especially frustrated by the one-cent scans and the overall
inconsistent practices at your stores in San Diego County regarding selling
these items. This has happened in Chula Vista 91911, Point Loma 92110, El
Cajon/La Mesa near 92020, and Poway.

Michaels is a convenient source of craft supplies for me. I regularly spend
money on rubberstamps, inks, tools, Martha Stewart and Fiskars punches,
adhesives, paper and much more. (Averaging $100+ per month as a single
person with no childrenż and I spend more during the holidays.) However,
the frustrations I have experienced push me to shopping at JoAnnżs, Big
Lots, Target, my local scrapbook retailers where service is a top priority
ż even though I pay a premium for things like Stickles and adhesives, and
art supply stores such as Dick Blick. I now buy most of my dies directly
from Sizzix and on line retailers. I have found that I do less browsing at
Michaels and now look for specific items to buy only with your coupons.

I worked in the retail world for 16+ years, managed a 24/7 business, and
know that service work is hard. What are you, as corporate, district and
regional leaders, doing to empower your team members and make a more
pleasurable-seeming work environment? Year-round the team at the Point Loma
store seems the most cheerful and the Chula Vista team seems the most
haggard and least happy.

Start by getting self-use customer scanners. Secondly, empower your team
members to let the customers have the one-cent scanned items at one-cent.
Find a way to record that product and then get it off the floor and fix the
price in the computer. Change your website to reflect ways to submit all
feedback not just complaints. Michaels should be a happy place to work and
shop. Crafting is suppose to be fun right?

Thank you for reading and I hope to see personal scanners arrive soon.
Check out my YouTube post and read what your other customers are saying:
http://www.youtube.com/watch?v=qWpyt3dKgrs
———-
New Entry: Thank you for E-mail

We will forward your comments to our buyers for their consideration.

Thank you again for taking the time to share your thoughts.

Sincerely,

Michaels Customer Relations

CCCallID: 02279789

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Check out FunkyJunk3191’s fashion blog!
www.youtube.com/user/FunkyJunk3191

Also check out these fashion websites mentioned in my video:
www.whowhatwear.com
www.hautelook.com

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